Want to return something? Just be sure that we receive the merchandise you wish to return within 15 days from the date you originally received it. Here's a step-by-step guide:
Make sure all of the items are in their original condition, and include any packaging, and all other accessories in your box. Pack up your return with its original packing slip and take it to your local post office or preferred carrier. You are responsible for return shipping costs.
Send returns to: Cast Clothing, LLC, PO Box 1194, North Plains, OR 97133
For your protection, we recommend that you insure your package against loss and request a delivery confirmation. Save your shipping receipt until you receive your refund. We are not liable for lost, damaged or stolen goods.
We will send you an email letting you know when we have received your return and that it has been processed. Once accepted, we'll refund your original form of payment in about seven business days. Acceptance is based on the condition in which the product is returned.
Please note: Final Sale items are noted within the Shop and cannot be returned.
We can accept returnable merchandise for up to 15 days from the date you originally received it. Unfortunately, items received after this period cannot be accepted, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and won't be able to issue your refund.
At this time, we do not offer exchanges.
Wrong or Defective Items:
We strive to please our customers, and we hope the package you receive is exactly what you wanted. If you believe a product was shipped in error from KCastAuthor.com, we want to help. Please contact email@example.com so we can make sure you’re taken care of.
You are responsible for all costs associated with returning the item to the U.S. International orders may be returned via your preferred method of shipping as well. (Please know that by doing so, you become the exporter and importer of the shipment; Cast Clothing, LLC and KCastAuthor.com are not responsible for damage, defect, or loss that occurs to returns in transit by a 3rd party.)